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Frequently Asked Questions Q. Does the dock have to come out of the water in the winter? A. Most of our wood frame floating docks stay in year round as they can freeze in the ice. If there is exposure to moving ice the dock may have to be removed or towed to a protected bay. You can winterize the dock yourself; have a look at our Winterizing Tips Page. All aluminum frame docks must be removed for winter. Q. What type of floatation is used? A. High-density, polyethylene, E.P.S. foam filled floats, that are UV stabilized & unaffected by rodents, petroleum and most ice conditions. Q. What is used for anchoring? A. 200 pound concrete anchors with galvanized chain. Q. How high is the deck of the dock from the water? A. 16” freeboard height is our standard. On special request we offer a 12” freeboard height if needed. Q. How much water does the dock draw? A. 8 inches. Q. Can I add another dock in the future? A. Yes, our modular design allows for flexibility and can be easily added to as your budget and needs change. Q. How long from ordering can I have delivery? A. Allow 2 to 4 weeks depending on the time of year. Rush orders can sometimes be accommodated. Q. Do I need a permit? A. No permit is needed on provincial waters for a floating dock. Parks Canada requires a permit for the Rideau Lakes System and the Trent Severn Lakes System. Q. Can I see a dock in the water? A. Yes, please arrange for an appointment (1-877-273-2036). Q. Do you accept credit cards? A. Yes, Visa and MasterCard, but personal cheques are prefered. Q. What are your Store hours at "The Cottage Place"? A. Off Season Hours please call for an appointment. Regular Season Hours Monday through Saturday mornings. Please call for specific hours. Q. When do you make deliveries? A. Deliveries are done every day but we do try and take Sundays off. We can accommodate all of our customers schedules. Q. What is composite decking? A. Composite decking is a mixture of wood fibre and plastic with U.V. prohibitors making it low maintenance. There is a 10 year limited manufacturer's warranty against decay, cracking or splitting, so no more slivers. Composite Decking is available in cedar or grey colour (click on colour for photo). Q. What is your warranty? A. Click to see Rideau Docks warranty Rideau Docks Ltd. Visit our store, The Cottage Place: 9198 County Road 42, Westport, Ontario Mailing Address: 8619 Perth Rd., Unit 337, RR# 2, Westport, ON, K0G 1X0 Tel: 613-273-2036 Toll Free: 1-877-273-2036 Fax: 613-273-6136 ©2008 Rideau Docks Ltd.